Contact information available in downloadable resume
[LinkedInCorporate Version Of MeThe Suit Version] | [GitHubC0de ReceiptsSecret Vault]
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Security+ certified IT professional with 10 years of experience supporting enterprise users and troubleshooting hardware/software/network issues. Built hands-on Cybersecurity portfolio projects including Splunk SIEM dashboards, incident case-files, and Python-based threat intelligence automation using VirusTotal, AbuseIPDB, and AlienVault OTX. Strong customer service skills, documentation, ticket-driven workflows, and clear communication of technical findings to both users and technical teams.
Store Support Specialist
July 2025 – Present
Senior Helpdesk Support Analyst (Managed Services / US Bank)
June 2023 – December 2024
Technical Support Engineer
Nov 2022 – Nov 2023
Configuration Associate (Managed Services / Ameriprise Financial)
March 2016 – Nov 2022
2025
2025 - Cisco Academy CCST Cybersecurity
2017
2010-2014 - A.S. in Sound Arts (incomplete)
2004-2006 - HS Diploma
Experienced in AI-assisted software development workflows, using tools such as Claude, Cursor, and v0 to accelerate prototyping and troubleshooting while maintaining ownership of architecture, testing, and final implementation.
Designed, built, and deployed multiple real-world websites using modern web stacks, focusing on performance, branding, accessibility, and secure deployment. Experienced with Cloudflare Pages hosting, Cloudflare DNS/subdomain management, Cloudflare R2 media storage, automated content workflows, API integrations, and e-commerce tools.
Established and manage Grey Key Studios, an independent music label and creative platform. Oversee all aspects of music production, branding, and digital presence, including website development, artist identity creation, and release strategy.
(in development)
A digital audio workstation (DAW) and interactive music education platform integrating real-time audio processing, visualization, and adaptive learning. Developed using AI-assisted coding (Claude, ChatGPT, Cursor, v0) for architecture and implementation.
Technologies: TypeScript, React.js, Web Audio API, JUCE, WebAssembly, Node.js
Project available on [GitHubReceiptsReceipts]
Various other projects in the works. Portfolio will be available shortly.
© 2026 Michael Walton